At PlayTroop.online, we are committed to providing a smooth and enjoyable gaming experience. Since our products are digital subscriptions that grant instant access to online games, our refund and return policy is different from physical goods. Please read this policy carefully before making a purchase.
Once a subscription is purchased and access is granted, refunds are generally not available, as digital content cannot be “returned” in the same way as physical products.
Refunds may only be considered in the following special cases:
Duplicate payment – If you were accidentally charged more than once for the same subscription.
Technical issues – If a confirmed technical error on our platform prevents you from accessing the game(s), and our support team is unable to resolve it within a reasonable timeframe.
Refund requests outside of these scenarios will not be eligible.
You are free to cancel your subscription at any time through your account settings.
Cancellation will stop future renewals, but it will not generate a refund for the current billing cycle.
Your access to games will remain active until the end of the subscription period you have already paid for.
Refunds will not be provided in situations such as:
Change of mind after purchase.
Not using the subscription after purchase.
Inability to play due to personal device or internet issues not related to our platform.
Attempted misuse, account sharing, or violation of our Terms & Conditions.
If you believe you qualify for a refund based on the conditions above:
Contact our support team at support@playtroop.online.
Include your order number, registered email, and a brief explanation of your issue.
Our team will review your case and respond within 3–5 business days.
All approved refunds will be processed through the original payment method used at checkout.
Processing times may vary depending on your bank or payment provider.
PlayTroop.online reserves the right to update or modify this Refund & Return Policy at any time.
